Customer Service! – What is It? – Why Do You Need It? – How Do You Give It? “Back in the good old daysâ€, Fortune 100 companies recruited beautiful women with sexy voices, coiffures, expensive dresses (and brains). They were called “Receptionistsâ€. It was their job to sit at the front desk and be the [...]
Better Customer Service Better Customer Service is Not Optional Providing better customer service is an obvious competitive strategy that creates the platform to achieve success in your market. For that reason, is is almost unbelievable that customer service is so poor from so many businesses. Most business owners I talk to want to provide better [...]
Customer Service Principles What do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering excellent customer service. Serving the customer is more than [...]
