Blog.C89.Net – Business

Svp Customer Service – the First Customer Communications Management Sponsors Meeting You will need cross-functional sponsorship at executive level to ensure the successful delivery of a customer communications management infrastructure. We’ll talk about all the SVP roles within the business over time but for today, lets talk about the SVP of customer service and lets [...]

Is The Recession Hurting Your Customer Service ? I took a phone call at my office the other day from a pleasant sounding young man representing the national office supply store I have a reward card with. He spent a minute of my time reading from a script about the current deals the company had [...]

Silly Service Has Its Serious Side: Test your Customer Service Knowledge! Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these [...]

Customers Direct Point of Contact – Customer Service Representatives Customer service representatives (CSRs) Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of customer contact for general inquiries like pricing, products, scheduling etc maintain business relation with clients by providing accurate [...]

Six Keys to Creating ?wow? Customer Service Experiences Customers of every kind of business imaginable these days bemoan the state of customer service. While the global economy and the Internet have given businesses the opportunity to serve more clients than ever before, the trend has also given way to impersonal, lackluster customer service. It’s unfortunate [...]

Customer Service! – What is It? – Why Do You Need It? – How Do You Give It? “Back in the good old days”, Fortune 100 companies recruited beautiful women with sexy voices, coiffures, expensive dresses (and brains). They were called “Receptionists”. It was their job to sit at the front desk and be the [...]

Better Customer Service Better Customer Service is Not Optional Providing better customer service is an obvious competitive strategy that creates the platform to achieve success in your market. For that reason, is is almost unbelievable that customer service is so poor from so many businesses. Most business owners I talk to want to provide better [...]

Customer Service Principles What do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering excellent customer service. Serving the customer is more than [...]